Authorization agreement could be picked up at the office or online: Application must be received in the office at least 15 days prior to the payment due date. ACH Direct Withdrawal - Sign up for this FREE service and we will initiate the debit from your checking or savings account on the due date.Block and Lot numbers shall not be used as account numbers. Payee should be “EDISON TAX COLLECTOR” and use your Tax Acct # with all numeric digits or “EDISON SEWER COLLECTOR” and use your Sewer Acct # including the dash. BILL PAY – Use your bank’s online bill pay service to send electronic remittances to be applied to your “Tax Acct #” or “Sewer Acct #” without human interaction.You may email it to are the other ways you can payĬredit Card or E-Check (A fee will apply). Go to and sign in with Optimum ID and password.REMINDERS - Send us your email along with your property address to receive email notifications regarding tax and sewer bills. They now have a web site where customers can check on service status by doing the following: Callers should simply follow the prompts to either get a callback, pressing “1”, or hold on the line for the next agent.Īs Altice/Optimum continue to monitor and make network improvements, customers may encounter a temporary loss of service. When the call back functionality is engaged, customers entering the queue to speak to with a live agent will automatically hear the option for a callback. During times of sustained high call volume, we do engage call back functionality between 8am – 9pm EST for technical support, as well as other functions such as sales and billing inquiries. Our priority continues to be to have calls answered by live agents first.

Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue: If you are experiencing a service issue, Altice has created four channels to advise them of your issue.

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